FAQ / Known Issues

 

FAQ / Known Issues

Q: Can I run xomaya without a webcam?
A: No

Q: How do I remove the logo at the top?
A: You order a key.

Q: Do I need to have my webcam plugged in during installation.
A: Yes, you need to have your webcam plugged in during installation.

Q: Where can I get drivers for my webcam?
A: You can find webcam drivers on the CD that came with your webcam.

Q: Do you have drivers for my webcam?
A: No.

Q: Do you I need Java to be installed?
A: Yes.

Q: Is it okay to redistribute Xomaya Express setup?
A: Yes, it is okay to redistribute Xomaya Express freely.

Q: How do I download Xomaya?
A: You may download Xomaya Express online.

Q: How do I get a copy of Xomaya Express source code?
A: You may contact us. We distribute official source code CDs & Tapes under a separate license for a cost.

Q: We would like to install Xomaya Express in our university / company.
A: You may contact us. We distribute official CDs & Tapes under a separate bulk license.

Q: How do I install Xomaya?
A: Goto the download page, follow the 3 step instructions.

Q: Can I use Xomaya on linux?
A: 1.21 has been tested on Ubuntu 10.04 but we do not officially support this operating system.

Q: Can I use Xomaya on Mac?
A: There is no version of Xomaya available for Mac.

Q: When I click runme.bat, I see a black window which says java -jar command not found.
A: This means you did not install Java, please install Java 1.6.

Q: Can I run other versions of JMF?
A: Maybe, but we only support JMF 2.1.1e. Sun has a JMF FAQ online

Q: When I record a video more than 10 minutes, sometimes it is corrupted, how can I fix this?
A:This is actually an issue with windows itself. Windows does not have support for large file sizes. You can correct this by running Xomaya on an OS with larger file size capabilities.

Q:How can I get my webcam working with JMStudio?
A:You may not have had your webcam plugged in during installation. Because of this, JMF does not know where your webcam is. To solve this problem try this. Click Start -> All Programs -> Java Media Framework 2.1.1e -> JMF Registry -> Capture Devices -> Detect Capture Devices. If you do not see vfw: Microsoft WDM Image Capture (Win32):0 then JMF does not recognize your webcam. If you do see vfw: Microsoft WDM Image Capture (Win32):0, select that item and insure that under Capture Device Details it states a YUV Video Format Size which is 640 x 480.

Q:When I run the program I see this error: java.io.IOException: Could not connect to capture device
A:This means that you do not have a web camera attached, or your webcam or webcam driver is not compatible with JMF. Solution: Try to get your webcam working with JMStudio.

Q:Does Xomaya Support Windows Vista?
A:Yes, but Vista has some security settings which the Xomaya Installer cannot alter Check our Work-Around for Instructions.

Q:When I run the program I cannot hear any sound.
A:This means that you do not have a microphone plugged in, or your audio drivers are incompatible with JMF. Solution: Try to get your webcam working with JMStudio.

Q:Is Xomaya available under GPL?
A:Yes. Please contact us for details.

Q:What is JMF?
A:JMF is a widely used Java Media Framework.

Q:Do you sell support?
A:Yes. Please contact us for details.

Q:Is JMF required to run Xomaya?
A:Yes.

Q:Where can I get more information about JMF?
A:You can get some trouble shooting tips from Sun JMF Information

Q:Where can I get more help to troubleshoot my problems with JMF?
A:You can get some trouble shooting tips from Sun JMF FAQ

Q:Xomaya does not recognize my webcam. How can I fix this?
A:You may not have had your webcam plugged in during installation. Because of this, JMF does not know where your webcam is. Solution: Try to get your webcam working with JMStudio.

Q:Does Audio work on Windows 7?
A:Most users have no problem with audio on Windows 7, however some users have reported problems capturing audio.

Q:How many screen capture formats does Xomaya support?
A:Xomaya currently supports multiple formats, however we only support 640x480 in YUV only.

Q:Any suggestions for captuing video on Linux?
A:Yes, a linux user has advised us that they needed to use YUV webcam drivers. For the device string, to the webcam a user suggested using this string:

civil:\\?\usb#vid_04f2&pid_b119&mi_00#6&18e8659b&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global

Q:Does Xomaya have plans to support more screen capture modes?
A:Yes, we do - please support us by paying for registered copy.

Q:Where is my video?
A:After you have recorded the video, your output video will be called movie-{TIME}.avi (or MOV), and it will be located in the ./out/ directory.

Compatibility Grid

Xomaya version 1.21

OS	JMF	JNA	Xomaya	Comments / Status (Y:Yes, N:No, M:Maybe)
Windows XP	Y	Y	Y	Stable
Windows Vista	N	Y	Y	May Require Fix (See Note)
Windows 7	N	Y	N	May Require Fix (See Note)
Linux Ubuntu 10.04	Y	Y	M	Release Planned
Mac OS	Y	Y	N	Release Planned
Other OS	N	N	N	Unknown

Work Around for Vista Users:

Tested on: Java version: 1.6.0_18
Operating System: Microsoft Windows Vista Premium Edition Service Pack 1

To disable user account control:
1. Click the start button.
2. Locate the Control Panel tab on the right and click it.
3. Under the Heading "User Accounts and Family Safety" locate "Add or remove user accounts"
4. On the bottom of this page there should be a link "Go to the main Accounts page". Click it.
5. The last option on this page should be "Turn User Account Control on or off". Click it.
6. Uncheck the "Use User Account Control(UAC) to help protect your computer" and click ok.
7. You will be prompted for a restart in order for these changes to take place. Restart if needed.

Before installing ensure:
1. User Account Control has been disabled.
2. In C:\Windows, make sure there is a folder called Java. 
	a. If there isn't a folder, create it. Right click -> New Folder -> Rename to Java.

To Install:
1. Run the installer that you have.
2. Leave the paths as default.
3. Let the installer run and install the necessary requirements.

After Installing:
1. Locate your installation path. (default should be "C:\Program Files\Xomaya Express")
2. Try to run the "runme.bat"
	a. If it is unable to run, and an Java not recognized error has occurred
	b. Right click the "runme.bat" file and select edit
	c. Change the file so that it reads:
Start java -jar -Xmn100M -Xms500M -Xmx500M xomaya.jar EXPRESS
pause
	d. Save the file then try to run the "runme.bat" file again
3. You should now have successfully installed Xomaya Express, Congratulations!